FREQUENTLY ASKED QUESTIONS
When will my order ship?
Orders are typically shipped within 1-2 business days after payment (M-F) for products we have in stock.
How much does shipping cost & how long does it take?
Shipping is free for the Curated Box and Confetti Card Collections. Build A Box ships free on orders $15 or less. Boxes are sent via First Class USPS which takes 2-7 business days once USPS receives it. USPS does not guarantee their shipping times so, occasionally, it may take longer than 7 days (we usually see this in December around the holidays).
If I need boxes to arrive sooner, can I upgrade shipping?
Yes! Boxes can be upgraded for $5 each to USPS Priority shipping which takes 1-3 business days once USPS receives it. Again, USPS does not guarantee their shipping times. We are hoping to provide other shipping options to you in the future!
Will I receive tracking information for my order?
Tracking numbers can be provided upon request.
Can I swap items in a box for something else?
Our Curated Boxes are ordered and built as a set. No substitutions are permitted. If you'd like to customize your box, see our Build a Box Catalog.
Can I create a custom card?
If you provide a design, custom cards can be printed for an additional fee of $99*. Please note that we do not print in-house and, therefore, do not offer a proof/sample. *Orders of 250+ are eligible to receive custom cards at no extra charge.
How do I pay for my order?
Once order is finalized, you will receive an emailed invoice from (email@example.com)
Payment can be completed on the Brightbox website or over the phone via credit card.